Terms of Service

Last updated: 11 July 2026 · Effective: 11 July 2026

These Terms of Service ("Terms") are a binding agreement between you and PostAirport ("PostAirport", "we", "us", "our") and govern your access to and use of the PostAirport website and application (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

PostAirport is a multi-tenant tool that lets you schedule and publish Instagram Reels and view analytics for Instagram professional accounts that you connect. PostAirport acts on your behalf and only with the accounts and permissions you authorize. PostAirport is an independent product and is not affiliated with, endorsed, or sponsored by Instagram or Meta Platforms, Inc.

2. Eligibility & accounts

• You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract.
• You are responsible for the accuracy of your account information and for maintaining the security of your login. Sign-in uses a passwordless magic link sent to your email — keep your email account secure.
• You are responsible for all activity that occurs under your account, including the accounts you connect and the content you schedule.
• You may only connect Instagram accounts that you own or are authorized to manage.

3. Instagram connection & Platform Policy

When you connect an Instagram professional account, you authorize PostAirport to publish content and read insights on your behalf through Meta's official APIs. You agree that your use of the Service must comply with the Meta Platform Terms, the Instagram Platform Policy and Community Guidelines, and all applicable Meta/Instagram terms. You are responsible for ensuring the content you publish complies with those policies. We may suspend or restrict access to protect the Service, our users, or our standing with Meta.

4. Acceptable use

To keep every account in good standing and to comply with the Instagram Platform Policy, you agree that you will not use the Service to:

• Engage in spam, bulk unsolicited posting, or artificial or repetitive content designed to manipulate distribution.
• Perform engagement farming — including like-for-like schemes, follow/unfollow tactics, engagement pods, or any attempt to inflate metrics artificially.
• Automate likes, comments, follows, direct messages, or other interactions. PostAirport is a scheduler and analytics tool; it does not, and you may not use it to, automate engagement.
• Publish content that is unlawful, infringing, deceptive, harassing, hateful, sexually explicit involving minors, or that violates the intellectual-property or privacy rights of others.
• Impersonate any person or entity, or connect accounts you are not authorized to manage.
• Circumvent, disable, or interfere with rate limits, security, or any technical measures of the Service or of Instagram/Meta.
• Scrape, resell, sublicense, or redistribute data obtained through the Service, or use it for advertising, model training, or any purpose other than managing your own connected accounts.
• Reverse-engineer, probe, or attack the Service, or use it to build a competing product.

Violating this section is a material breach and may result in immediate suspension or termination without refund.

5. Your content

You retain all rights to the videos, images, captions, and other content you upload or publish ("Your Content"). You grant PostAirport a limited, non-exclusive license to host, process, and transmit Your Content solely to operate the Service — that is, to stage and publish it to the Instagram accounts you designate. You represent that you have all rights necessary to publish Your Content and that it does not violate any law or third-party right. Uploaded media is deleted from our storage shortly after publishing, as described in our Privacy Policy.

6. Plans, billing & trials

• PostAirport is offered under cabin-class subscription plans described on our pricing page. Each plan sets your connected-account and monthly-post limits.
• Free trial. New accounts may start with a free trial. If you don't upgrade to a paid plan, paid features become unavailable when the trial ends.
• Billing. Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize recurring charges until you cancel.
• Changes. You may upgrade or downgrade at any time; changes take effect on the next billing cycle and your limits adjust accordingly.
• Taxes. Prices exclude taxes unless stated; you are responsible for any applicable taxes.
• Refunds. Except where required by law, payments are non-refundable. Fees already paid for the current period are not refunded on cancellation.
• Non-payment. If a charge fails, we may suspend or downgrade your account until payment is resolved.

7. Cancellation & termination

You may cancel at any time from the billing portal; your access continues until the end of the current billing period. You may disconnect accounts or delete your data at any time via the app or the data-deletion page. We may suspend or terminate your access if you breach these Terms, if required by Meta or by law, or to protect the Service. On termination we delete your Platform Data as described in the Privacy Policy.

8. Availability & changes

We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. Publishing depends on Instagram/Meta APIs, which may change, rate-limit, delay, or reject requests outside our control. We may add, modify, or discontinue features at any time.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that scheduled posts will always publish successfully, that analytics will be complete or error-free, or that the Service will meet your requirements. Instagram data may lag, be incomplete, or be unavailable due to Meta's systems.

10. Limitation of liability

To the maximum extent permitted by law, PostAirport and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or reach, arising from or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including under the Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless PostAirport from any claims, damages, liabilities, and expenses arising out of Your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right (including Instagram/Meta policies).

12. Governing law

These Terms are governed by the laws of Australia, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Australia, subject to any mandatory consumer protections available to you where you live.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the "Last updated" date and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email hello@postairport.com.

PostAirport is not affiliated with, endorsed, or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc.