Your data, your control

Delete your data

Last updated: 2 August 2026

You can request deletion of your PostAirport data at any time. This page explains the available paths and the data covered. A completed full-account deletion covers your account, connected Instagram accounts ("terminals"), access tokens, post records, applicable staged media, cached insights, cached comments, user-initiated conversations and messages, attachment metadata, webhook receipts, and manual-action records, subject to any limited records we must retain by law.

The fastest way: open PostAirport, go to Terminals, and choose Disconnect terminal for a single account, or follow the Open account data settings link at the bottom of Terminals and choose Delete my data permanently for your whole account. Prefer email? Write to privacy@postairport.com from your account address.

Choose how to delete

Option 1 — Disconnect or delete in the app

  1. Sign in

    Go to app.postairport.com and sign in with your magic link.

  2. Open Terminals

    Navigate to Terminals (your connected Instagram accounts).

  3. Disconnect an account

    Choose Disconnect terminal on any terminal. This starts removal of that connection's stored token, scheduled content records, cached insights, comments, user-initiated conversations and messages, messaging preference and opt-out records, webhook/action records, and applicable staged media.

  4. Or delete everything

    Follow the Open account data settings link at the bottom of Terminals and choose Delete my data permanently to request permanent removal of your PostAirport account and associated data. The application confirms the destructive action before it proceeds.

Option 2 — Email us

Send a request to privacy@postairport.com from the email address on your account (or tell us which account to delete). We will verify the request and delete your data. Please allow up to 30 days, though we typically act much sooner.

Option 3 — Remove PostAirport from Instagram

You can revoke PostAirport's access directly from Instagram:

  1. In the Instagram app, go to Settings → Apps and websites (under Website permissions / Business tools).
  2. Find PostAirport-IG (PostAirport's Instagram connection) and choose Remove.

When you do this, Instagram/Meta may send PostAirport a signed deauthorization or data-deletion request. After validating it, we initiate removal of the tokens and Platform Data for that account. For a data-deletion request, our system issues a confirmation code and a status URL where you can check the result.

Checking a Meta data-deletion request. Use the status URL returned for the request. Its confirmation code identifies the request and the status page reports whether deletion is received, completed, or could not be completed. You can also email privacy@postairport.com with that code.

What gets deleted

We may retain limited billing and transaction records where required for legal, tax, or accounting purposes, as described in our Privacy Policy. Deleting PostAirport's stored data cannot undo actions already completed on Instagram, including published posts, created replies, moderation changes, private replies, or messages. Manage that Instagram-side content and activity directly in Instagram where applicable.

How long it takes

In-app and valid Meta requests start processing promptly. We report them complete only after the applicable stored records and staged objects are confirmed removed. Email requests require identity verification and may take up to 30 days.

Need help?

If you have any trouble deleting your data, contact privacy@postairport.com and we'll take care of it for you.

PostAirport is not affiliated with, endorsed, or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc.